Citrix Information

How to resolve Citrix Certificate Error:

You may receive the follwoing errors if you are not using the latest Citrix client. Please follow these steps to resolve the problem.

PS. The following will only work if you are an administrator on your machine, if not you may need to contact your IT Support to assist you.

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PC Users

You will need to install the latest Citrix Workspace client after removing any previously installed clients.

In Add/Remove Programs remove all Citrix clients which may include Citrix ICA client, Citrix ZenApp, Citrix Receiver and Citrix Workspace
Restart the computer
Download and install the latest Citrix Workspace from https://www.citrix.com/en-gb/downloads/workspace-app/windows/workspace-app-for-windows-latest.html

If Citrix Workspace asks for a email/server address when it starts up just cancel this and then go back to your web browser and try logging in as usual via https://portal.bcc.qmul.ac.uk

Mac Users

Download and install the latest Citrix Workspace from https://www.citrix.com/en-gb/downloads/workspace-app/mac/workspace-app-for-mac-latest.html (OS X 10.5 or 11)

See these links for the CW client for earlier Mac operating systems OS 10.12 and 10.13, OS X 10.11 and earlier

If Citrix Workspace asks for a email/server address when it starts up just cancel this and then go back to your web browser and try logging in as usual via https://portal.bcc.qmul.ac.uk